Your Reel is designed to provide years of reliable service when properly maintained. In order to keep your reel in tip-top condition, it is recommended that they be professionally greased, at least once a year.2

CURRENT TURNAROUND TIME – 2 to 3 DAYS     updated on – 24 Jan 2021

Returning Your Reel

If there is a problem with your reel, or you simply require the reel to have its regular service, then please complete the reel return form (YOU CAN WRITE A LETTER IF YOU DO NOT HAVE A PRINTER). This can be found here, print it and send it to us along with the packaged reel. If you are having issues with your reel please make sure you try to explain the issue as best you can on your letter.

Remember to pack the reel securely to ensure a safe transit. We recommend that you use Royal Mail recorded delivery for a single reel or two small reels, but if you are sending more than two reels we recommend Parcelforce.

Click here to download our reel return form.


Unfortunately, we cannot give an exact price without stripping the reel, as internal components may need to be replaced. Listed below are the approximate service costs.

  • Labour: From £15.00 per reel, plus parts (if required) and VAT
  • Return Shipping UK: £6.50 – £9.50 .

If requested, we can inspect the reel and phone or email you an estimate of the cost prior to proceeding. Otherwise, the engineer will proceed with the service or repair.


Once the service/repair is complete, you will be contacted with the total cost.

Payment can be made by Bank Transfer or we accept most major credit or debit cards.